This post contains personal review about Instamojo Payment Gateway - Received as a Guest Post
Are you an e-commerce owner and accepting payments by using instamojo? Don't do this. Because I am sharing a real and true incident or review that what happened with me.
I am working in The SOLID company and accepting payments for our company website www.solidmegamall.com for using instamojo gateway.
It was our big mistake that I trust this online gateway company instamojo so I didn't check monthly payout.
Anyone can believe that they continuously collecting and holding payments from three months from our website. They hold the account because of one of our customer direct filed a complaint to instamojo for any service or product-related issue.
according to company terms and conditions SOLID company void warrantee from the product which has opened, wrong software upgraded. The customer sends the product to the company after void warrantee. but we refused to provide a warrantee because he opened the warranty seal.
Now the customer complained Instamojo, Instamojo hold the entire payout and but they never stop to receive payments. They collected money for 3 months.
Our account team has checked that we are not receiving payments from the Instamojo so we have contacted customer support. Now they tell us please provide an email from the same customer that he did payment and satisfied.
have you understood now? why the customer will send the email to our company when he already has the warrantee issue because it was customer fault.
Otherside Instamojo holds an entire amount of 3 months because they want confirmation from the customer.
I have told all the complete story above now - see the current status.
1- Instamojo risk team should verify with the customer and with the company regarding any dispute if received but they are not doing it. If any dispute arrive then it should resolve within 7/15/30 day time frame.
2- But they hold the entire 3-month amount without intimation to the company.
3 - If it was risk and dispute issue then why they accepting payments and collecting money in their account. Because they are not transferring to the company account.
4 - I have told the story because it was customer fault, he voids the warrantee so the company refused to provide warranty services to the same customer. But they forced us to resolve the issue but How it is possible if customer fault. They told us to talk to the customer and get satisfaction email from the same customer. But the customer is talking picking up the phone.
So I told him " if not received email from the customer then what".
They replied - we need payment confirmation and satisfaction email without email we can not help you.
5 - Instamojo charge service fees in every transaction for providing services but they fail to provide services and satisfaction to us. Because If they charging service fees then their risk team should reach the customer and company at the same time to resolve the issue but they failed.
6 - I have also requested to Instamojo hold the payment which has a dispute and transfer the remaining amount but they are not doing it.
It means they have cheated and looted the entire money.
what I am thinking now.
Call to the Police and file complaints against the buyer for non-payment. (3-month-old order)
Also, call the police and file complaint against Instamojo gateway because they also hold amount from the transaction which does not have any dispute.
Let me know if any other options are available. I am talking to lawyers to handle this situation.
So guys, please don't use Instamojo gateway, they will cheat your money and you may also face the same situations.
Launch e-Commerce Website with Free Payment gateways?
Please note - This post contains personal review or feedback. Any typo error subject to correction at any time. The website is not responsible for any type of dispute.
Are you an e-commerce owner and accepting payments by using instamojo? Don't do this. Because I am sharing a real and true incident or review that what happened with me.
I am working in The SOLID company and accepting payments for our company website www.solidmegamall.com for using instamojo gateway.
It was our big mistake that I trust this online gateway company instamojo so I didn't check monthly payout.
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| Symbolic image |
Anyone can believe that they continuously collecting and holding payments from three months from our website. They hold the account because of one of our customer direct filed a complaint to instamojo for any service or product-related issue.
according to company terms and conditions SOLID company void warrantee from the product which has opened, wrong software upgraded. The customer sends the product to the company after void warrantee. but we refused to provide a warrantee because he opened the warranty seal.
Now the customer complained Instamojo, Instamojo hold the entire payout and but they never stop to receive payments. They collected money for 3 months.
Our account team has checked that we are not receiving payments from the Instamojo so we have contacted customer support. Now they tell us please provide an email from the same customer that he did payment and satisfied.
have you understood now? why the customer will send the email to our company when he already has the warrantee issue because it was customer fault.
Otherside Instamojo holds an entire amount of 3 months because they want confirmation from the customer.
I have told all the complete story above now - see the current status.
1- Instamojo risk team should verify with the customer and with the company regarding any dispute if received but they are not doing it. If any dispute arrive then it should resolve within 7/15/30 day time frame.
2- But they hold the entire 3-month amount without intimation to the company.
3 - If it was risk and dispute issue then why they accepting payments and collecting money in their account. Because they are not transferring to the company account.
4 - I have told the story because it was customer fault, he voids the warrantee so the company refused to provide warranty services to the same customer. But they forced us to resolve the issue but How it is possible if customer fault. They told us to talk to the customer and get satisfaction email from the same customer. But the customer is talking picking up the phone.
So I told him " if not received email from the customer then what".
They replied - we need payment confirmation and satisfaction email without email we can not help you.
5 - Instamojo charge service fees in every transaction for providing services but they fail to provide services and satisfaction to us. Because If they charging service fees then their risk team should reach the customer and company at the same time to resolve the issue but they failed.
6 - I have also requested to Instamojo hold the payment which has a dispute and transfer the remaining amount but they are not doing it.
It means they have cheated and looted the entire money.
what I am thinking now.
Call to the Police and file complaints against the buyer for non-payment. (3-month-old order)
Also, call the police and file complaint against Instamojo gateway because they also hold amount from the transaction which does not have any dispute.
Let me know if any other options are available. I am talking to lawyers to handle this situation.
So guys, please don't use Instamojo gateway, they will cheat your money and you may also face the same situations.
Launch e-Commerce Website with Free Payment gateways?
Please note - This post contains personal review or feedback. Any typo error subject to correction at any time. The website is not responsible for any type of dispute.